Refund & Cancellation Policy

Last updated: 8 June 2026

This policy explains how billing, cancellations, and refunds work for Verbo subscriptions. It forms part of our Terms of Service.

1. Subscriptions

• Paid plans are billed in advance on a recurring monthly basis (currently £19 per site per month).
• Your subscription renews automatically each period until you cancel.
• All fees are stated inclusive or exclusive of VAT as indicated at checkout, where applicable.

2. Free Trials

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will begin and your payment method will be charged. You can cancel at any time during the trial to avoid charges.

3. Cancelling

• You can cancel at any time from your account billing settings.
• Cancellation stops future renewals. Your plan remains active until the end of the period you have already paid for, after which it will not renew.
• We do not provide partial refunds for unused time in a billing period, except as set out below or required by law.

4. Refunds

Because the Service is a digital subscription that is provided immediately and on an ongoing basis, fees for a billing period are generally non-refundable once that period has started. We may, at our discretion, issue a refund or credit — for example where the Service was materially unavailable due to our fault, or a charge was clearly made in error.

5. Your Statutory Rights (UK Consumers)

If you are a consumer in the UK, you have a statutory 14-day right to cancel a purchase. By subscribing and starting to use the Service, you request that we begin providing it immediately and acknowledge that:

• once the Service has been fully performed within the 14-day period, you lose the right to cancel; and
• if you cancel within the 14-day period after the Service has started but before it is fully performed, you may be charged for the portion of the Service already provided.

Nothing in this policy affects your non-excludable statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

6. Failed Payments

If a payment fails, we may retry the charge and may suspend access until payment succeeds. If payment remains unpaid, we may cancel the subscription.

7. Price Changes

We may change prices on a prospective basis. Any change applies from your next renewal, and we will give you notice before it takes effect. You can cancel before the change applies if you do not agree.

8. How to Request a Refund

To request a refund or ask a billing question, contact us at [email protected] with your account email and the charge details. We aim to respond within a reasonable time.